Frequently asked questions

Consolidating your assets at E*TRADE is easy. You'll have the opportunity to electronically transfer specific assets or an entire brokerage account from another firm during the application process.

Transfer a brokerage account in three easy steps:

  1. Open an account in minutes.
  2. Request an Electronic Transfer or mail a paper request.
  3. Full brokerage transfers submitted electronically are typically completed in ten business days.
    Paper/mail requests for account transfers generally take three to six weeks, depending on how quickly the delivering financial institution is able to process your transfer request.
    We'll send you an online alert as soon as we've received and processed your transfer.

Transfer an existing IRA or roll over a 401(k):

  1. Open an account in minutes.
  2. Request an Electronic Transfer or mail a paper request.
  3. Full brokerage transfers submitted electronically are typically completed in ten business days.
    Paper/mail requests for account transfers generally take three to six weeks, depending on how quickly the delivering financial institution is able to process your transfer request.
    We'll send you an online alert as soon as we've received and processed your transfer.

How do I check on the status of an application?

Simply call us at 800-387-2331.

When can I start trading after I open an account?

You can start trading within your brokerage or IRA account after you have funded your account and those funds have cleared.

What are your commissions and fees?

E*TRADE from Morgan Stanley offers $0 commissions for online US-listed stock, ETF, mutual fund, and options trades - other rates and fees may apply.

How do I fund an account?

Choose the method that works best for you:

  1. Transfer money electronically: Use our Transfer Money service to transfer within 3 business days.
  2. By check: You can easily deposit many types of checks.
  3. By wire transfer: Wire transfers are fast and secure.
  4. Transfer an account: Move an account from another firm.

When will funds be available in my account?

Funds availability will depend on the method of transfer:

  1. Transfer money electronically: Up to 3 business days.
  2. By check: Up to 5 business days.
  3. By wire transfer: Same business day if received before 6 p.m. ET.
  4. Transfer an account: Electronically - 10+ business days. Mail - 3 to 6 weeks.

For additional details, visit our fund my account page.

Can I roll over my 401(k) to E*TRADE from Morgan Stanley?

Yes, you can roll over your 401(k) or other employer-sponsored plan to an E*TRADE IRA.

Do you offer certificates of deposit (CDs)?

Yes, we provide access to a large number of high-yielding, FDIC-insured brokered CDs and other fixed-income products through E*TRADE. You can learn more about brokered CDs, and once you're a customer, you can log on and visit the Bond Resource Center to learn more.

Are there funding requirements for a brokerage account?

There are no minimum funding requirements on brokerage accounts.

How can I deposit a check?

The most convenient way to deposit a check is through E*TRADE Mobile check deposit feature. Make sure the check is payable to you (in the same name as appears on your account), or to Morgan Stanley Smith Barney LLC for deposits to your brokerage accounts or Morgan Stanley Private Bank for deposits to your bank account. Note: Mobile check deposit maximum is $250,000 per day. 2

Have additional questions on check deposits? Learn more

When will my funds be available to invest?

Once you have set up and initiated a transfer from an external funding account, funds may take up to three business days to hit your account. Internal transfers (unless to an IRA) are immediate. Learn more

Looking for other funding options? See funding methods

Get up to $1,000 for a limited time 1

Open and fund a new brokerage account with a qualifying deposit by September 30, 2024. Learn how

Use promo code: REWARD24

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PLEASE READ THE IMPORTANT DISCLOSURES BELOW.

Check the background of Morgan Stanley Smith Barney LLC on FINRA's BrokerCheck and see the Morgan Stanley Smith Barney LLC Relationship Summary.

Investment Products • Not FDIC Insured • No Bank Guarantee • May Lose Value

Banking products and services are provided by Morgan Stanley Private Bank, National Association, Member FDIC.

Banking Products • FDIC Insured • Bank Guarantee

E*TRADE sometimes provides its customers with cash credits or special offers related to the opening or funding of accounts or other activities. E*TRADE credits and offers may be subject to U.S. withholding taxes and reporting at retail value. Taxes related to these offers are the customer's responsibility. E*TRADE reserves the right to change the offer terms or terminate the offer at any time without notice.

E*TRADE from Morgan Stanley charges $0 commission for online US-listed stock, ETF, mutual fund, and options trades. Exclusions may apply and E*TRADE from Morgan Stanley reserves the right to charge variable commission rates. The standard options contract fee is $0.65 per contract (or $0.50 per contract for clients who execute at least 30 stock, ETF, and options trades per quarter). The retail online $0 commission does not apply to Over-the-Counter (OTC) securities transactions, foreign stock transactions, large block transactions requiring special handling, futures, or fixed income investments. Service charges apply for trades placed through a broker ($25). Stock plan account transactions are subject to a separate commission schedule. All fees and expenses as described in a fund's prospectus still apply. Additional regulatory and exchange fees may apply. For more information about pricing, visit etrade.com/pricing. Offer valid for E*TRADE clients opening one new eligible brokerage (non-retirement) account by 9/30/24 and funded within 60 days of account opening with $50 or more of new funds or securities. Promo code ‘REWARD24’. New clients opening only one account This offer applies to clients who (i) are opening one new E*TRADE from Morgan Stanley self-directed brokerage (non-retirement) account (“E*TRADE account”); (ii) do not have an existing E*TRADE account; and (iii) do not open any other new E*TRADE accounts for 60 days after enrollment in this offer. If you are an existing client or plan to open more than one E*TRADE account, then please refer to the “Existing Clients or New Clients Opening More than One New Account” terms below. Cash credits will be granted based on deposits of new funds or securities from external accounts made within 60 calendar days of account opening. Reward tiers under $200,000 ($50-$999; $1,000-$19,999; $20,000-$99,999; $100,000-$199,999) will be paid within seven business days following the expiration of the 60-day period. However, if you deposit $200,000 or more in the new E*TRADE account, then you will receive your cash credit within seven business days after the date of your deposit, followed by any additional reward owed based on your fulfillment tier at the expiration of the 60-day period. If you have deposited at least $200,000 in the new E*TRADE account and you make subsequent deposits in that new E*TRADE account to reach a higher tier, then you will receive a second cash credit following the close of the 60-day window. For example, if you deposit $250,000 into your new E*TRADE account, then you will receive a cash credit of $800 within seven business days after the date of your deposit. Then if you deposit an additional $300,000 into your new E*TRADE account, then you will receive an additional cash credit of $200 at the end of the 60-day window for a total reward of $1,000. If you deposit $500,000 or more in your new E*TRADE account, then you will receive two cash credits that will total $1,000 within seven business days after the date of your deposit. Cash credits will be paid to the new E*TRADE account where the deposit is made.

Existing clients or new clients opening more than one new account

Existing clients or new clients opening more than one account are subject to different offer terms. Please click here to view offer terms. OFFER RULES FOR ALL PARTICIPANTS This offer applies only to E*TRADE from Morgan Stanley self-directed (non-retirement) brokerage accounts. New funds or securities must (i) be deposited or transferred to the new E*TRADE account within 60 days of enrollment in this offer; (ii) be from accounts outside of E*TRADE; and (iii) remain in the new E*TRADE account (minus any trading losses) for a minimum of six months otherwise your cash credit(s) may be surrendered. For purposes of the value of a deposit, any securities transferred will be valued as of the closing price of that security on the business day the deposit is received as reflected in the transaction history. Removing any deposit or cash during the promotion period (60 days) may result in a lower reward amount or loss of reward. Any assets transferred to the new E*TRADE account from an existing Morgan Stanley AAA brokerage account(s) will be excluded from the reward amount calculations, at E*TRADE’s sole discretion. If you are attempting to enroll in this offer with a Joint Account, then the primary account holder may have to fulfill at the tiers noted before the secondary account holder can enroll in this offer. If you experience any issues when attempting to enroll with a Joint Account, then please contact us at 800-387-2331 and we will be able to assist you with your enrollment. OFFER LIMITATIONS This offer is valid for one new E*TRADE self-directed brokerage (non-retirement) account and funded within 60 days with a qualifying deposit. The following account types are excluded from this offer: any business (incorporated or unincorporated) accounts, retirement accounts, advisory accounts, E*TRADE Futures accounts, Morgan Stanley AAA brokerage accounts, Morgan Stanley Private Bank, National Association accounts (“Excluded Accounts”). This offer excludes non-U.S. residents, and residents of any jurisdiction where this offer is not valid. You must be the original recipient of this offer to enroll. Clients may only be enrolled in one offer at a time. This offer cannot be combined with any other offers. Each client is limited to a maximum of two new account offers. E*TRADE reserves the right to terminate this offer at any time. This offer neither is, nor should be construed as a recommendation or solicitation to buy, sell, or hold any security, financial product or instrument or to open a particular account or engage in any specific investment strategy.

Mobile check deposit is available to most E*TRADE and Morgan Stanley Private Bank, National Association US retail customers. CD, HELOC, and futures accounts are not eligible for mobile check deposit. Mobile check deposit limit is $250,000 per day, per customer logon. System limitations may apply.

Securities products and investment advisory services offered by Morgan Stanley Smith Barney LLC, Member SIPC and a Registered Investment Adviser. Commodity futures and options on futures products and services offered by E*TRADE Futures LLC, Member NFA Stock plan administration solutions and services offered by E*TRADE Financial Corporate Services, Inc., and are a part of Morgan Stanley at Work. Banking products and services provided by Morgan Stanley Private Bank, National Association, Member FDIC. All entities are separate but affiliated subsidiaries of Morgan Stanley. E*TRADE from Morgan Stanley and Morgan Stanley at Work are registered trademarks of Morgan Stanley.

System response and account access times may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors.

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